Privacy policy

When you access this website and use our services, various personal data is processed. This privacy policy explains what personal data we process and for what purposes.

  1. General information

    1. Data controller and data protection officer

      1. Name and address of the data controller

        Digital Charging Solutions GmbH

        Rosenstraße 18-19, 10178 Berlin

        Germany

        E-mail: info@digitalchargingsolutions.com

      2. Data protection officer’s contact details

        Digital Charging Solutions GmbH

        - Data protection officer -

        Rosenstraße 18-19, 10178 Berlin

        Germany

        Email: dataprotection@digitalchargingsolutions.com

    2. Your rights

      You can exercise your rights as a data subject regarding your processed personal data at any time by contacting us using the contact details provided at the beginning of this document (I.). As a data subject, you have the right:

      • to request information about your data processed by us in accordance with Art. 15 GDPR. In particular, you can request information about the processing purposes, the category of data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, to erasure, to restrict processing, to object or to lodge a complaint, the origin of your data if it has not been collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information about its details;
      • to request the correction of incorrect data or the completion of data about you stored by us without undue delay in accordance with Art. 16 GDPR;
      • to request the deletion of your data stored by us, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims in accordance with Art. 17 GDPR;
      • to request the restriction of the processing of your data in accordance with Art. 18 GDPR, insofar as the accuracy of the data is disputed by you or the processing is unlawful;
      • to receive the data you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller (‘data portability’) in accordance with Art. 20 GDPR;
      • to object to the processing in accordance with Art. 21 GDPR, insofar as the processing is carried out on the basis of Art. 6 (1) sentence 1 (e) or (f) GDPR. If you choose to exercise your right to object, please explain why you do not want us to process your data, unless you are objecting to direct marketing;
      • to revoke your consent at any time in accordance with Art. 7 (3) GDPR. The consequence of this revocation is that we may no longer continue processing your data on the basis of your consent for the future;
      • to complain to a data protection authority about the processing of your personal data in our company in accordance with Art. 77 GDPR, such as the data protection authority responsible for us: Berlin Commissioner for Data Protection and Freedom of Information, e-mail: mailbox@datenschutz-berlin.de.
    3. Storage period

      Unless otherwise stated in this privacy policy, we process and store your personal data initially for the period of time required by the respective purpose of use (see above for the individual processing purposes). If applicable, this also includes the periods of the initiation of a contract (pre-contractual legal relationship) and the execution of a contract. On this basis, personal data will be regularly deleted as part of the fulfilment of our contractual and/or legal obligations, unless its temporary further processing is necessary for the following purposes:

      • Fulfilment of legal storage obligations, e.g. arising from the German Commercial Code (§§ 238, 257 para. 4 HGB) and the German Fiscal Code (§ 147 para. 3, 4 AO). The time limits specified therein for storage and documentation are up to ten years.
      • Preservation of evidence, taking into account the statute of limitations. According to §§ 194 et seq. of the German Civil Code (BGB), these limitation periods can be up to 30 years, with the regular limitation period being three years.
    4. Automated decision-making (including profiling)

      The personal data collected from you will not be used for any automated decision-making process (including profiling).

    5. Obligation to provide data

      In principle, you are not obliged to provide us with your personal data. However, if you do not do this, we will not be able to provide you with full access to our website or respond to your enquiries.

  2. Purposes and legal bases of the processing of personal data

    1. Access to our website

      1. Purposes and legal basis of the processing

        When you access our website, data that your browser transmits to the web server on which the website content is hosted is automatically stored in log files and processed if necessary. These are:

        • date and time of access
        • IP address of the accessing end device
        • operating system of the accessing end device
        • website accessed
        • the URL from which the file was requested/the desired function was initiated
        • the size of the transmitted data volume and
        • the transmitted identifier and version of the web browser used.

        This data is processed solely for the purpose of providing content from our website and for the purposes of identifying and tracing unauthorised access to the web server and other criminal offences. The legal basis for data processing is our legitimate interest in ensuring IT security and the operation of our website.

      2. Data retention period

        The data will be deleted no later than 30 days after collection.

      3. Right to object

        The data processing is absolutely necessary for the website’s security and operation. Objection to this data processing is therefore only feasible if you do not visit our website.

    2. Contact

      1. Purposes and legal basis of the processing

        When you contact us by e-mail, the data you provide (your e-mail address, name and telephone number, if applicable) will be stored by us in order to answer your questions.

        The legal basis for processing the data you have provided is our legitimate interest in being able to respond to your email about the data you have provided, for example by answering your enquiry. Where appropriate, processing is also carried out for the performance of the contract with you or for the performance of pre-contractual measures. Depending on the nature of your request, data processing may also be based on your consent.

      2. Right to object

        You can object to the processing of your personal data on the basis of our legitimate interest at any time. To exercise your right to object, please contact our data protection officer by e-mail or post at the above address.

      3. Right of withdrawal

        Insofar as the data processing is based on your consent, you have the right to revoke your consent at any time with effect for the future. To exercise your right of withdrawal, please contact our data protection officer by e-mail or post at the above address. The legality of the data processing already carried out remains unaffected by the withdrawal of consent.

    3. Advertising communication and market research

      1. Purposes and legal basis of the processing

        If you have voluntarily given your consent, your personal data may be used in accordance with the scope described in the respective consent, for example for advertising purposes and/or market research, and may be passed on to third parties. The legal basis for the processing is your freely given consent.

      2. Right of withdrawal

        You have the right to revoke your consent at any time with effect for the future. To exercise your right of withdrawal, you can unsubscribe either in your account settings or by clicking on the unsubscribe link in any advertising-related email. For technical reasons, your withdrawal may take up to 72 hours (working days) to implement. The legality of the data processing already carried out remains unaffected by the withdrawal of consent.

    4. Ensuring product quality, research and development of new products

      1. Purposes and legal basis of the processing

        For Charge Now for Business’s quality assurance and the research and development of new products, we process the following personal data from you:

        • vehicle details (e.g. VIN)
        • contract data (e.g. contract ID) and
        • records of the use of the charging points showing your individual charging events (so-called ‘charge detail records’) in aggregated form.

        The legal basis for the processing is our legitimate interest in ensuring the quality of existing applications and services through research and product optimisation, as well as in responding to our customers' requests in terms of product development.

      2. Right to object

        You can object to the processing of your personal data on the basis of our legitimate interest at any time. To exercise your right to object, please contact our data protection officer by e-mail or post at the above address.

  3. Purposes and legal bases of the processing of personal data when using third-party services

    1. Mixpanel

      1. Purposes and legal basis of the processing

        Our website uses the ‘Mixpanel’ web analytics service provided by Mixpanel, Inc, One Front Street, Floor 28, San Francisco, CA 94111, USA. The integration of Mixpanel on our website allows us to analyse our users’ behaviour. The legal basis for our use of the Mixpanel service is your voluntarily given consent.

      2. Transfer to a third country

        Insofar as personal data is transferred to Mixpanel servers in the USA and stored and further processed there, we have concluded the standard data protection clauses adopted by the EU Commission with Mixpanel, which permit the transfer of personal data to the USA in individual cases.

      3. Right of withdrawal

        You have the right to revoke your consent at any time with effect for the future. You can exercise your right of withdrawal via the cookie settings in the footer of the website. The legality of the data processing already carried out remains unaffected by the withdrawal of consent.

    2. Google Maps

      1. Purpose and legal basis of the processing

        Our website uses the map service Google Maps of the provider Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland. The integration of Google Maps serves to graphically display our charging network and the availability of individual charging points on a map.

        To use Google Maps on our website, your IP address is transmitted to Google. For the purpose of uniform presentation, Google uses Google Fonts, which are integrated when Google Maps is called up to display text.

        The legal basis for the integration of Google Maps on our website is our legitimate interest in making it easy to find the charging points in our charging network and in a graphic display of each charging point’s availability. Where appropriate, processing is also carried out for the performance of the contract with you or for the performance of pre-contractual measures.

      2. Transfer to a third country

        Insofar as personal data is transferred to Google LLC servers in the USA and stored and further processed there, Google has concluded the standard data protection clauses adopted by the EU Commission with Google LLC, which permit the transfer of personal data to the USA in individual cases.

      3. Right to object

        You can object to the processing of your personal data on the basis of our legitimate interest at any time. To exercise your right to object, please contact our data protection officer by e-mail or post at the above address.

    3. Zendesk

      1. Purpose and legal basis of the processing

        Our website uses Zendesk, a customer service platform of Zendesk Inc, 989 Market Street, San Francisco, CA 94102, USA. The purpose of using Zendesk is to provide answers to our customers’ and prospective customers’ most common questions about our services and to respond to your enquiries quickly and effectively.

        The legal basis for the use of Zendesk on our website is our legitimate interest in providing answers to frequently asked questions related to our services in an intuitive and searchable way for users, as well as answering queries quickly and efficiently.

      2. Transfer to a third country

        Insofar as personal data is transferred to Zendesk Inc. servers in the USA and stored and further processed there, we have concluded the standard data protection clauses adopted by the EU Commission with Zendesk Inc., which permit the transfer of personal data to the USA in individual cases.

      3. Right to object

        You can object to the processing of your personal data on the basis of our legitimate interest at any time. To exercise your right to object, please contact our data protection officer by e-mail or post at the above address.

    4. LinkedIn Insight Tag

      1. Purpose and legal basis of data processing

        Our website uses the LinkedIn Insight Tag of the provider LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (hereinafter ‘LinkedIn’). The LinkedIn Insight Tag is integrated for the purpose of evaluating campaigns, tracking conversions and retargeting our website visitors.

        For this purpose, the LinkedIn Insight Tag processes the following personal data in particular:

        • URL or referrer URL;
        • IP address;
        • device and browser properties (User Agent)
        • timestamp.

        IP addresses are truncated or hashed by LinkedIn when used for reaching members across devices.

        The legal basis for the processing of your personal data in the context of the use of the LinkedIn Insight Tag is your voluntarily given consent.

      2. Transfer to a third country

        Insofar as personal data is transferred to LinkedIn servers in the USA and stored and further processed there, LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland has concluded the standard data protection clauses adopted by the EU Commission with the LinkedIn companies based in the USA, which permit the transfer of personal data to the USA in individual cases.

      3. Data retention period

        If you are a LinkedIn member, LinkedIn states that direct identifiers will be deleted within seven days to pseudonymise the data. This remaining pseudonymised data is then deleted within 180 days. For more information, please visit: https://www.linkedin.com/help/linkedin/answer/a427660.

      4. Right of withdrawal

        You have the right to revoke your consent at any time with effect for the future. You can exercise your right of withdrawal via the cookie settings in the footer of the website. The legality of the data processing already carried out remains unaffected by the withdrawal of consent.

    5. Facebook Pixel

      1. Purpose and legal basis of the processing

        Our website uses the ‘Facebook Pixel’ web analytics service provided by Meta Platforms Ireland Ltd (‘Meta’). By integrating Facebook Pixel on our website, we can display our advertising campaigns ("Facebook Ads") to users of our website and the social network Facebook and measure and evaluate their success ("conversion tracking"). This connection between Facebook and our website is technically implemented via Facebook Pixel. Furthermore, the data collected is used to show you interest-related advertisements on our offers in your Facebook or Instagram account (retargeting).

        The legal basis for the processing of your personal data in the context of the use of the Facebook Pixel is your voluntarily given consent.

      2. Responsibilities

        Facebook Pixel is one of the Facebook Business Tools. In the context of the processing of personal data by Facebook Business Tools, several responsibilities must be distinguished:

        1. Digital Charging Solutions' own responsibility with Meta as processor

          With regard to the processing of personal information contained in Business Tool data for the purpose of providing comparison, measurement and analysis services, Digital Charging Solutions is the controller and Meta is the processor within the meaning of the GDPR. For the purpose of commissioned processing, Digital Charging Solutions and Meta have agreed on the data processing terms in accordance with the Business Tools Terms.

          The legal basis for the processing of your personal data by Digital Charging Solutions in this respect is your voluntarily given consent.

        2. Joint controllership of Digital Charging Solutions and Meta

          With regard to the processing of event data related to Facebook Business Tools integrated on Digital Charging Solutions' websites and apps, Digital Charging Solutions and Meta are joint controllers within the meaning of Art. 26 GDPR. The joint controllership includes the collection of personal data through Facebook Business Tools and its subsequent transfer to Meta for use in targeting ads or delivering commercial and transactional messages. Within the framework of joint controllership, the following personal data in particular are transmitted to Meta:

          • HTTP header information such as information about the web browser or app used (e.g. user agent, country-specific/language setting)
          • Information on standard/optional events such as ‘page view’ or ‘app installation’, other object properties as well as buttons clicked by visitors to the website, each depending to the Business Tool’s configuration
          • Online identifiers such as IP addresses and, where provided, Facebook-related identifiers or device IDs (such as mobile operating system ad IDs), as well as status information on ad tracking disabling/restrictions.

          The processing of personal data under joint controllership is subject to the Controller Addendum in accordance with the Business Tools Terms. In accordance with the Controller Addendum, Meta is a joint controller of the joint processing. The information required in accordance with Art. 13 (1) (a) and (b) GDPR is available in Meta's privacy policy at www.facebook.com/about/privacy. The use of Meta's products and the purposes for which personal data is collected and transmitted are in accordance with the respective product terms and conditions. Further information on how Meta processes personal data, including the legal basis on which Meta relies and information on the data subject rights that may be asserted against Meta is available in the privacy policy at www.facebook.com/about/privacy.

          The legal basis for the processing of your personal data by Digital Charging Solutions in this respect is your voluntarily given consent. The legal basis for the processing of personal data by Meta can be found in Meta's privacy policy, available at www.facebook.com/about/privacy.

        3. Independent controllership by Digital Charging Solutions and Meta

          For any further processing of personal data by Facebook Pixel that does not fall under the aforementioned categories, Digital Charging Solutions and Meta are independent controllers within the meaning of Art. 4 (7) GDPR.

          The legal basis for the processing of your personal data by Digital Charging Solutions in this respect is your voluntarily given consent. The legal basis for the processing of personal data by Meta can be found in Meta's privacy policy, available at www.facebook.com/about/privacy.

      3. Right of withdrawal

        You have the right to revoke your consent at any time with effect for the future. You can exercise your right of withdrawal via the cookie settings in the footer of the website. The legality of the data processing already carried out remains unaffected by the withdrawal of consent.

      4. Information on data processing by Meta

        Further information on data processing by Meta is available at Meta Platforms Inc., 1 Hacker Way, Menlo Park, California 94025, USA; privacy policy: www.facebook.com/about/privacy.

    6. Other subcontractors and data transfer to third countries

      In individual cases, your personal data may be passed on to third parties. These are companies in the categories of IT services, logistics, telecommunications, consulting, and sales and marketing. These may also be located outside the European Economic Area (EEA), i.e. in third countries. Some third countries are certified by the European Commission as having data protection comparable to the EEA standard through adequacy decisions. However, in other third countries to which personal data may be transferred, there may not be a uniformly high level of data protection due to the lack of legal regulations. If this is the case, we ensure that data protection is adequately guaranteed. This is possible through binding company rules, standard contractual clauses issued by the European Commission, certificates or recognised codes of conduct. In addition, the transfer of data outside the European Economic Area (EEA) is based on your consent in accordance with Art. 49 (1) sentence 1 (a) GDPR, provided you have given this consent in advance. Please contact us if you would like further information on this.

[Last revision: June 2023]